Executive Summary

I’m an executive UX and product design leader with 20+ years of experience scaling high-performing design teams, building strategic product platforms, and shaping user-centered cultures that deliver business impact. From building design systems to mentoring future leaders, I lead with clarity, empathy, and a deep belief that design is a business driver—not just a deliverable.

I’ve led design at organizations of all sizes—from startups to Fortune 500s—and thrive at the intersection of product strategy, UX execution, and people development. Whether I’m launching platforms, creating inclusive hiring pipelines, or speaking on how to retain design talent, my work is rooted in vision, measurable outcomes, and joy.

Experience

Cut The Design Crap – Boston, MA
CoFounder | Podcast Host | Design Coach
Sep 2024 – Present

Launched a fast-growing thought leadership and coaching platform focused on elevating UX careers through real talk, strategic mentorship, and actionable insights.

• Built and co-host a high-performing podcast centered on design leadership, career clarity, and cutting through industry noise to spotlight what really matters in UX.

• Designed and launched high-impact coaching programs, portfolio reviews, and mentorship cohorts helping mid-to-senior designers accelerate job offers and career growth.

• Developed curriculum for seminars, courses, and workshops on leadership, team building, and advancing UX maturity within organizations.

• Led content strategy and community engagement, building a loyal following across social platforms and positioning the brand as a trusted voice in design career development.

• Spearheaded growth initiatives to transition the platform into a formal coaching and education business, including future LLC formation and scalable content infrastructure.

ZoomInfo – Waltham, MA
Director of Product Design
Apr 2022 – 2025

Lead the UX function for ZoomInfo’s global product suite, managing a 15+ person team across multiple design tracks including AI Copilot, integrations, and enterprise admin tooling.

• Oversaw the successful redesign and migration of all admin experiences into a unified platform.

• Built and scaled design operations practices that improved velocity and consistency across teams.

• Mentored and developed multiple design managers, contributing to a high-retention, high-impact culture.

• Championed design strategy across cross-functional teams, aligning product outcomes with business goals.

• Introduced accessibility standards, cross-product design systems, and scalable hiring processes.

ZoomInfo – Waltham, MA
Senior Manager of UX/UI
Apr 2021 – Apr 2022

Led the UX strategy for ZoomInfo’s global product suite, driving significant product innovation while scaling a growing design team.

• Launched a multi-million-dollar recruitment platform: Directed UX from concept to release, resulting in a successful launch that contributed millions in new revenue.

• Developed and executed design strategy for a unified Admin platform, improving user efficiency and increasing internal product adoption.

• Mentored and promoted direct reports: Nurtured a pipeline of design talent, mentoring junior designers into leadership roles, enhancing team performance, and increasing retention.

• Scaled design team operations: Introduced design ops frameworks that improved design consistency and team velocity across multiple product lines.

ZoomInfo – Waltham, MA
Manager of UX/UI
Jul 2020 – Apr 2021

Built and led a high-performing UX team to establish the foundation for ZoomInfo’s next generation of B2B products.

• Launched and led the design for the Recruiter Platform: Owned the product vision and UX strategy for a platform that has since become integral to ZoomInfo’s business, improving user experience and platform engagement.

• Established the Design Language Strategy: Standardized design elements across all ZoomInfo products, creating consistency, efficiency, and an improved user experience across teams.

• Drove cross-functional collaboration: Worked closely with product management, engineering, and marketing teams to align design goals with broader business objectives.

• Built and led a high-performing UX team: Recruited, mentored, and led a diverse group of UX designers, establishing a culture of collaboration and continuous learning.

User Experience Consultantcy – Boston, MA
User Experience Consultant
Dec 2017 – Mar 2018, Jan – Jul 2020

Delivered end-to-end UX strategy and execution for enterprise and mid-market clients across healthcare, education, and automotive sectors.

• Led UX design for a company-wide onboarding platform supporting 12,000+ employees across mobile and desktop, resulting in improved new hire engagement and onboarding efficiency.

• Designed a multi-sector Client Relationship Management (CRM) tool used across pharmaceutical care, education management, and automotive services—driving user adoption through intuitive workflows and consistent interface design.

• Provided strategic UX consultation for a national supply chain platform, optimizing task flows and usability across a complex product ecosystem.

• Delivered UX deliverables across the full product lifecycle, including user research, information architecture, wireframes, high-fidelity mockups, and interactive prototypes.

• Conducted usability testing pre- and post-launch, translating insights into iterative design improvements that enhanced user satisfaction and reduced support costs.

Altran – Burlington, MA
User Experience Lead
Mar 2018 – Jan 2020

Directed UX practice operations and delivery across healthcare, pharmaceutical, and manufacturing sectors, serving as both a strategic leader and hands-on contributor.

• Built and led a cross-functional UX team of architects, designers, and UI developers, delivering high-impact solutions for Fortune 500 clients across the U.S.

• Defined and scaled Altran’s North American UX methodology, standardizing the approach to design strategy, research, and delivery across product engagements.

• Mentored and developed multidisciplinary UX talent, fostering a high-performance culture that emphasized collaboration, quality, and innovation.

• Led end-to-end UX strategy for enterprise-level platforms, including product visioning, usability testing, interaction design, and front-end implementation.

• Successfully delivered user-centered digital experiences that improved client outcomes, accelerated product timelines, and elevated Altran’s design practice visibility across the organization.

Honeywell – Acton, MA
User Experience Lead
Mar 2016 – Dec 2017

Led enterprise UX initiatives across HR platforms impacting 130,000+ global employees. Spearheaded high-value digital transformation efforts and built UX training programs adopted across multiple business units.

• Directed UX strategy for a $60M global Time & Attendance system, streamlining employee workflows and standardizing HR processes across regions.

• Delivered end-to-end UX for enterprise HR tools, including journey mapping, stakeholder alignment, concept development, and usability testing across diverse international teams.

• Facilitated global design workshops and research sprints, conducting on-site ideation and user research in the U.S., Europe, and Asia to inform product decisions.

• Designed and launched internal UX education programs, delivering custom training that upskilled cross-functional teams and established UX best practices company-wide.

• Championed a user-first approach in a highly technical environment, ensuring all solutions met business goals while remaining accessible, scalable, and globally relevant.

NTT DATA – Charlestown, MA
Director of User Experience
May 2009 – Mar 2016

Led the vision, growth, and execution of NTT DATA’s UX consulting practice, managing a 10-person team and delivering digital solutions for large-scale enterprise clients across multiple sectors.

• Drove $25M+ in engagement revenue by shaping UX strategy for national digital transformation projects across healthcare, finance, and government.

• Built and scaled the UX team from the ground up, creating a strong design culture rooted in collaboration, client impact, and professional growth.

• Defined enterprise-wide UX methodologies, aligning design delivery with business KPIs and integrating UX strategy into agile and waterfall development cycles.

• Mentored consultants and future UX leaders, providing hands-on coaching, career development, and upskilling opportunities to strengthen team performance and retention.

• Acted as a trusted partner to clients, translating complex business challenges into intuitive, user-centered digital experiences with measurable ROI.

Keane – Charlestown, MA
Senior Principal User Experience Architect
May 2009 – May 2011

Led UX strategy and execution across large-scale digital initiatives for clients in healthcare, finance, and education. Acted as a senior consultant and hands-on design lead across multidisciplinary teams.

• Directed UX engagements across national client portfolios, delivering solutions that enhanced usability, accessibility, and brand alignment for enterprise applications.

• Provided full-spectrum UX leadership, from research and ideation to high-fidelity prototypes and interactive design specs—bridging design vision with development execution.

• Championed accessible, standards-driven design, ensuring compliance with usability best practices and aligning with diverse user needs across industries.
  Built strong cross-functional relationships with developers, stakeholders, and end users to co-create intuitive solutions that met complex business goals.

• Contributed to new business development through pre-sales design strategy support and rapid prototyping of conceptual ideas for client pitches.

IBM – Boston, MA
Managing Consultant
Feb 2007 – Apr 2009

Led end-to-end UX strategy and implementation for global enterprise clients, with a focus on digital transformation across healthcare, education, and financial services.

• Delivered large-scale UX solutions for Fortune 500 clients, integrating business objectives with user-centered design across web, kiosk, and software platforms.

• Defined global navigation standards and accessibility frameworks, improving consistency and usability across complex ecosystems.

• Directed cross-disciplinary project teams, aligning business stakeholders, developers, and designers to execute cohesive product strategies.

• Led UX strategy in early-stage product innovation, conducting user research, mapping interaction flows, and developing prototypes that informed development decisions and accelerated buy-in.

• Spearheaded usability testing and interface audits, driving continuous improvement and establishing IBM UX best practices within enterprise environments.

Earlier Roles Include:
UX Architect @ Fidelity Investments
Sr. UI Designer @ eBay
Software App Designer @ Commonwealth of Massachusetts
Sr. Web Designer @ Key3Media Corporation

Thought Leadership & Speaking

Co-Founder & Host | Cut The Design Crap – Podcast & Coaching Platform

• Founded and host of a high-impact podcast and coaching initiative dedicated to driving executive-level design leadership, career clarity, and fostering transparent, authentic conversations about design culture.

• Led dynamic discussions and created strategic content focused on enhancing design maturity, improving UX talent retention, and empowering design professionals to excel in leadership roles.

• Delivered widely attended talks, panel discussions, and interactive workshops, significantly strengthening industry visibility and positioning as a leading voice on UX strategy, mentorship, and product leadership.

Featured Panelist | “Retaining UX Talent” – Industry Roundtable

• Participated in high-profile industry discussions exploring strategies to retain and nurture UX talent, promote inclusive team practices, and enhance overall design maturity within organizations.

• Provided actionable insights and guidance to industry leaders on building resilient, inclusive UX teams and cultivating environments that foster professional growth and retention.

Guest Speaker & Facilitator | UX Events and Workshops

• Regularly invited to deliver keynote talks, facilitate interactive workshops, and lead training sessions on critical UX topics including product leadership, effective mentorship, and team development.

• Developed engaging presentations and guided interactive discussions that drove meaningful dialogue, improved team practices, and empowered design professionals at various career stages.

Technical & Leadership Skills

Leadership: Design Strategy, Cross-Functional Influence, Design Systems, Team Development, Strategic Planning, Roadmapping, Mentorship, Design Ops, Accessibility
Tools: Figma, Adobe Creative Suite, Sketch, Visio, Axure, iRise, Proto.io, UserTesting

Education

BFA, Illustration and Design
Syracuse University, College of Visual and Performing Arts

Continued Learning: DesignOps Summit, Google Design Leadership Labs, DEI in Design Leadership

Volunteer Initiatives

NonProfit.org Board Member, Cut The Design Crap Design Mentoring Program